Our values drive the experiences of what we do at work and how we do things.

Our values energise, motivate and help us move to action. When we care about something with feeling or passion, when we truly value it, we can clear the clutter and move through our lives with greater meaning and purpose.

Clarity about values provides the underlying foundation for the way we work together. Our values represent the spirit and essence of our culture. They help establish what is important in our communication and relationships with our employees, Members and suppliers.

Energy

We’re proactive, optimistic and we always strive for better. We are passionate about what we do. We care about our Members, we’re proud of our heritage and we know the work we do really matters.

Courage

We have the courage to challenge the status quo. We speak out when we think there’s a better way and we encourage other to do the same. We’re not afraid to try new things.

Humility

We’re humble. We put other before ourselves and we always put the customer first. We listen and we do things with empathy, care and respect.

Ownership

We take ownership for our actions, our decisions and the experience we deliver our Members and customers. We work side by side to find solutions to our customers’ needs – and if we don’t get it right, we own it, learn from it and take responsibility for fixing it.